FAQ´S

If you have a question about an order you have placed or one you have already received, please call our Customer Services, Tuesday – Friday, 9.00am to 3.00pm.

Email: info@bolesdolor.co.uk

Post:  Sudbury Stables - Sudbury Road Downham (ESSEX) CM11 1LGB United Kingdom

How To Order

1. Select your items

Browse the site to find the items that you wish to purchase and enter the quantity. Click ‘Add to Bag’. In the top right corner of your browser you will see the shopping cart's ‘Items:’ and ‘Total:’ amounts increase each time you add a product.

2. View Basket

In the top right corner of your browser, you can click on ‘View Basket’ which will give you detailed information about the items in your Shopping Basket. On the bottom of this page you have the option to go to the ‘Checkout’, ‘Update Bag’ or ‘Empty Bag’. To continue shopping, click on any menu item on the page or click the ‘Back’ button on your browser.

3. Checkout

When you click on the CHECKOUT button, you will be taken to the first page where you should enter your details (address, phone number etc.). You also have the option to deliver to another address. When you have completed all the delivery details, click on ‘Payment Details’ at the bottom of the screen.

4. Payment

Complete the payment details for your card, then click on ‘Confirm Payment’ at the bottom of the screen.

Do your prices include VAT?

All prices shown on the website are inclusive of VAT

Do you have a minimum order?

Yes, there is 20£ minimum order (delivery charges),  free shipping with 40£. See Delivery page.

How much is shipping?

Delivery charges can be found on the Delivery page.

n.b. Shipping charges and terms are subject to change without notice

How long will I need to wait for delivery?

Goods are normally despatched within 24 business hours. You should receive your order 3 – 5 business days from ordering (UK Standard). If you are not in when your parcels are delivered, you will be left a card, with instructions on getting your order re-delivered.

Are the products displayed on the website in stock?

Everything on our website should be in stock. If there is a stock issue however, we will contact you (usually by telephone) to update you on the situation and check what course of action you would prefer.

What methods of payment do you accept?

We accept all major cards (American Express included) as payment.  You can use also Paypal system.

What do we do about breakages or damaged items?

We sell home fragrance products, so it is inevitable that the odd piece of merchandise can get broken in transit. If this should happen, please contact us so that we can arrange replacement of the damaged item.

Returns & Exchanges

You may return any item purchased for a full refund of the purchase price within 7 days of delivery to you. This could only be done by first contacting Atlantic Scents Ltd by phone or email & requesting a returns authorisation reference. Goods will not be accepted for return without a returns authorisation reference.

You will be required to cover the cost of the return postage. Refunds will be credited for the value of the goods returned.

Please ensure that you retain proof of sending any item for return. Please note that all returns are subject to our Terms and Conditions , but these do not affect your statutory rights.


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